Return guidance
Returns
Read the current policy before sending anything, protect the product and accessories, and request instructions from support.
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The practical framework
Three things to get right.
Review eligibility
Time limits, condition requirements, exclusions, and costs are controlled by the current store policy.
Request instructions
Contact support before shipping so the return can be identified and routed correctly.
Pack with care
Include required parts and protect the item from avoidable damage in transit.
Full guidance
Details for this part of the routine.
Use the current written policy
Eligibility, timing, item condition, fees, and return shipping responsibility are governed by the current refund policy.
Before you continue
A short checklist prevents most avoidable surprises.
Use this as a starting point, then defer to the exact model guide and current store policy.
- Do not send an unapproved return
- Keep tracking and receipts
- Photograph packed condition
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