Return & Refund Policy

Last Updated: September 29, 2026

We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day return and exchange policy, subject to the conditions below.

1. 30-Day Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return, the product must be:

• Complete, with all original parts and accessories included;
• In good physical condition and free from damage caused by misuse;
• Reasonably clean and sanitary;
• Returned with the original packaging whenever possible.

Before returning an item, please contact us at support@petpivoit.com with your order number and reason for the return. Our customer service team will provide return instructions.

2. Return Shipping Costs

Unless the product arrived damaged, defective, or incorrect due to our error, customers are responsible for the cost of return shipping.

Original shipping charges, if any, are generally non-refundable.

Please use a trackable shipping service when returning your order. We are not responsible for returned packages that are lost or damaged during transit.

3. Product Condition & Cleaning Fee

Because we sell pet products, returned products must be kept in a reasonably clean and sanitary condition.

Once your return arrives at our warehouse, our team will inspect the product before approving the refund.

If the returned product requires additional cleaning due to excessive pet hair, litter, waste, stains, odors, or other contamination, a reasonable cleaning fee may be deducted from your refund based on the condition of the returned product and the cleaning required.

Products that are severely damaged, incomplete, contaminated, or otherwise unsuitable for return may not qualify for a full refund.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact support@petpivoit.com as soon as possible.

Please provide your order number and, when applicable, photos or videos showing the issue so that our team can review your request.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

5. Refunds

After we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.

Any applicable return shipping costs, cleaning fees, or other deductions permitted under this policy will be deducted from the refund amount.

6. Exchanges

If you would like to exchange an eligible product, please contact us within 30 days of delivery.

Exchange requests are subject to product availability. Customers are generally responsible for return shipping costs unless the exchange is required because we sent a damaged, defective, or incorrect item.

7. Return Address

After contacting our customer service team and receiving return instructions, eligible returns may be sent to our U.S. return warehouse:

Return Warehouse:
5728 BENNER ST APT 2
LOS ANGELES, CA 90042
United States

Please contact us before sending any return. Returns sent without prior authorization or sufficient order information may experience delays in processing.

8. Contact Us

For returns, exchanges, refunds, or other after-sales questions, please contact:

Email: support@petpivoit.com

Please include your order number and a brief description of your request so our team can assist you efficiently.