Contact Information

Last Updated: September 29, 2026

We’re here to help. If you have questions about our pet products, your order, shipping, returns, refunds, or after-sales service, please contact our customer support team.

Customer Support

Email: support@petpivoit.com

When contacting us about an existing order, please include your order number and a brief description of your question or issue so we can assist you efficiently.

Business Information

Company Name: NOVIRISE GLOBAL LIMITED

Registered Business Address:
RM 18 2/F, TUSPARK
118 WAI YIP STREET
KWUN TONG
HONG KONG

U.S. Return Warehouse

For approved product returns within the United States:

5728 BENNER ST APT 2
LOS ANGELES, CA 90042
United States

Please contact us at support@petpivoit.com before sending a return. Our customer service team will provide return instructions. Packages returned without prior authorization or sufficient order information may experience processing delays.

Returns & After-Sales Support

We offer eligible customers a 30-day return and exchange period. Customers are generally responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective product for which we are responsible.

For complete eligibility requirements and refund information, please refer to our Return & Refund Policy.

Contact Us

For general inquiries, order assistance, returns, refunds, or product support:

Email: support@petpivoit.com
Company: NOVIRISE GLOBAL LIMITED