Legal Notice

Last Updated: September 29, 2026

This website and its online store are operated by NOVIRISE GLOBAL LIMITED. We provide pet products primarily to customers in the United States.

1. Business Information

Company Name: NOVIRISE GLOBAL LIMITED
Business Registration No.: 80458576-000-05-26-3
Nature of Business: CORP
Legal Status: Body Corporate

Registered Business Address:
RM 18 2/F, TUSPARK
118 WAI YIP STREET
KWUN TONG
HONG KONG

Customer Support Email:
support@petpivoit.com

2. U.S. Return Warehouse

Our U.S. return warehouse is located at:

5728 BENNER ST APT 2
LOS ANGELES, CA 90042
United States

This address is used for eligible product returns and return processing. Please contact support@petpivoit.com before sending any product to this address to obtain return instructions.

The U.S. return warehouse address is separate from our registered business address.

3. Website Information

We make reasonable efforts to ensure that the information displayed on our website, including product descriptions, specifications, prices, availability, and images, is accurate and up to date.

However, minor differences may occur due to product updates, manufacturing variations, photography, lighting, or screen settings.

We reserve the right to correct errors or update website information when reasonably necessary.

4. Product Use

Our products are intended to be used in accordance with the instructions, warnings, and safety information provided with the product.

Customers are responsible for using and maintaining products appropriately and for determining whether a product is suitable for their pets.

Nothing on this website should be considered veterinary or other professional medical advice.

5. Intellectual Property

Unless otherwise indicated, website content—including text, graphics, logos, product photographs, videos, designs, and other materials—is owned by or licensed to us and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, modified, or used for commercial purposes without authorization.

6. Third-Party Services

Our website may rely on third-party providers for services such as payment processing, shipping, analytics, and other operational functions.

Those third-party services may be governed by their own terms and privacy policies.

7. Liability

To the extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses resulting from improper use of our products or circumstances outside our reasonable control.

Nothing in this Legal Notice is intended to exclude or restrict any consumer rights or liabilities that cannot legally be excluded or restricted.

8. Returns & Refunds

Eligible purchases are covered by our 30-day return and exchange policy.

Returned products must meet the conditions specified in our Return & Refund Policy. Customers are generally responsible for return shipping costs unless the return results from an incorrect, damaged, or defective item for which we are responsible.

Returned pet products are inspected after arrival. Where additional cleaning is reasonably required because of the condition of a returned product, an applicable cleaning fee may be deducted from the refund in accordance with our Return & Refund Policy.

9. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy requirements.

Please review our Privacy Policy for more information about how personal information may be collected, used, disclosed, and protected.

10. Contact

For questions regarding this website, our products, orders, returns, or this Legal Notice, please contact:

NOVIRISE GLOBAL LIMITED
RM 18 2/F, TUSPARK
118 WAI YIP STREET
KWUN TONG
HONG KONG

Email: support@petpivoit.com

U.S. Return Warehouse:
5728 BENNER ST APT 2
LOS ANGELES, CA 90042
United States